Sr Regional Risk Control Consultant

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.Summary: Report to the Regional Director in Irvine, CA. Delivers risk control services to clients in assigned territory. May assume regional responsibilities for technically complex accounts. Provides technical advice and account information to underwriting business partners for risk assessment and analysis. Works on the most complex accounts for all lines. Markets Travelers and helps sell the deal to the customers. Assist Field Director in managing work assignments for staff in territory and acts as a Risk Control liaison to local business partners. Works autonomously and generally has 8 plus years of experience. Primary Duties: Field: (Approximately 70%) Conduct loss control surveys at client locations to determine potential hazards and risk factors to be considered in underwriting/risk selection. Write technically detailed reports that provide a clear assessment of risk and clearly articulate recommendations. Serve as resource to Account Executive in development of the deal. Markets Travelers to the client to help sell the deal. Consult with clients on ways to control hazards in order to reduce or prevent losses. Consistently influence clients to implement recommendations. Build and maintain productive relationships with underwriting and service teams assigned to support the business, with the broker/agent community, with Claim, with other Risk Control staff, and with clients. Conduct research for underwriters or clients on class of business, operations, unique or unidentified exposures, or any other technical subject requiring similar analysis. Analyze loss trends, recognize opportunities to provide risk control products and/or services which can help reduce losses. Explain how their recommendations or products can help minimize losses. Maintain current knowledge of regulatory environment and emerging safety issues. Can explain to customers how the issues impact them and what they can do. Identify where customer is falling short and use that as an example of why they need to follow the recommendation. Apply analytical and ergonomic skills to complete Claims Engineering Review. Maintain timely, relevant communications with the Regional Manager. Invites local consultants, brokers and agents on co-surveys when appropriate, to further develop/strengthen staff and develop relationships with brokers and agents. Management: (Approximately 30%) Conducts work assignments for assigned staff in managers territory and leverages Specialists involvement when required. Conducts co-surveys and survey/file reviews with local staff as required by the formal QA process. Provides regular feedback and mentoring regarding performance and improvement needs. Attends and participates as appropriate in regional and local office profit center meetings. Builds and maintains productive relationships with underwriting and service teams assigned to all businesses, with the broker/agent community, with Claim, with other Risk Control staff, and with clients. Physical Capabilities: Must be able to climb ladders and stairs and transition to and from ladders or stairs in order to access building roof areas and upper or lower floors within a customer site during risk control surveys. Have the ability to navigate through customer sites in a safe manner, which may include manufacturing areas, warehouses, storage yards, construction sites, etc. which may present surfaces that are uneven, wet, icy, and somewhat unstable or covered with debris. Have the ability to navigate within a customer facility in low light or relatively dark conditions. Be capable of making regular and prompt travel over extended distances by air or vehicle while demonstrating effective planning, expense and cost control skills. Must have the ability to work under exposure to extreme outdoor/indoor conditions (heat, snow, cold, rain etc.) Communication Skills: Makes complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge Influences others to take action on recommendations, obtains consistent by-in Listens effectively Clearly expresses ideas, recommendations, etc. in writing Demonstrates the ability to use behavioral interviewing techniques Builds open communication with regional staff Builds open communication with business partners. Business Knowledge: Possesses a strong understanding of both Property & Casualty lines of coverage Strong understanding of Commercial Lines insurance products Fully understands Risk Control performance standards Knows and understands the business plans for each marketing business unit Technical Expertise: Has mastered Risk Control computer systems applications relevant for their area Handles assignments in all lines and technical disciplines up to the level requiring RSC or Specialist involvement including CERs, may be a RSC in one or more discipline Analyzes loss information to identify root causes and develop loss sensitive recommendations Handles most complex surveys that come into the office Customer Service/Marketing: Understand customer wants and needs, recommend products and services that match their needs appropriately Markets Travelers and the Risk Control organization effectively to customers Provide input to underwriting to help leverage the deal Builds credibility with internal and external customers Creates customer satisfaction by demonstrating the value of risk control services Familiar with the risk control service tools available to clients, capable of helping client navigate through the risk control website Apply or locate appropriate resource for customer Resource Management: Continually assesses workload in light of business priorities; directs own efforts accordingly Identifies methods for improving personal productivity Understands when it is appropriate to bring in the service or technical expertise of our specialists including specialty groups such as construction, technology and public sector Assists in identifying methods for improving personal productivity and shares with the staff Interpersonal Acts as a Mentor to others Embraces change with positive attitude Constantly looking for ways to improve the organization Staff routinely seeks this person out for questions/feedback on any topic and subject in the regionTravelers is an equal opportunity employer. We actively promote a drug-free workplace.

This position, Sr Regional Risk Control Consultant, was posted on July 21, 2013. The job is located in Irvine. The employer is Travelers. Since this job has been published, it has been viewed 12 times.